TOWN OF WEBB, NY
Frequently Asked Questions
What is a Short-Term Rental?
A Short-Term Rental, also known as a vacation rental, is the rental of any lawfully existing single-family dwelling that is rented, leased, or occupied by a person or group of people other than the owner and/or their family and where the owner receives money, goods, services, or other forms of compensation for the temporary use of the property. A Short-Term Rental Permit is required prior to advertising and renting your property.
Who needs to apply for a Short-Term Rental Permit?
Any owner renting a property for a period of more than fourteen cumulative days in a calendar year and less than six (6) months is required to apply for a Short-Term Rental Permit. It is the owner(s)’ responsibility to know and comply with all ordinances, resolutions, and regulations that apply to short term rentals within the Town of Webb. Any property currently regulated by NYS Department of Health, such as a lawful cottage colony, hotel, motel, or similar is exempt from this Law.
What if I do not obtain a Short-Term Rental Permit?
Renting or advertising your home for rent on a short-term basis without a permit is in violation of the Town of Webb’s ordinances and subject to enforcement processes as provided for in Town of Webb Local Law No. 2 of 2022, A Local Law Creating Chapter 387, Section 12.
What is the Short-Term Rental Permit Fee?
The permit fee is due every 24-months (every other year) and is $800 for any rental unit comprised of one to three bedrooms and $1,600 for a rental unit comprised of four or more bedrooms.
When is the Short-Term Rental Permit Fee due?
Permit fee payments are due every 24-months (every other year), no later than the last day of the month of the date the permit is issued.
What is the penalty for not complying with the Short-Term Rental Law?
The first violation of the Short-Term Rental Law may be punishable by a fine of no more than $350. A second violation of the Law within a period of twelve (12) months immediately following a prior violation shall be deemed a violation and shall be punishable by a fine not less than $350 and no more than $700. A third or subsequent violation of this Law shall be deemed a violation and shall be punishable by a fine not less than $700 and no more than $1,000. In the case of such violations, the Code Enforcement Officer is authorized to issue an appearance ticket in the Webb Town Court. Upon a third or subsequent violation of this Law, the Code Enforcement Officer may suspend any current short-term rental permits until full compliance. Each period of one week (seven consecutive calendar days) of continued violation shall constitute a separate additional violation.
What is the cost to register for a Short-Term Rental Permit?
There is currently not a fee associated with the Short-Term Rental registration, the only fee is for the actual permit.
Does my short-term rental license apply to multiple properties?
No, each STR requires its own permit. Separate buildings/structures shall have separate permits.
Do I have to display my permit?
Yes. The STR Permit Number must be posted in every online advertisement for the STR and the permit must be placed in a conspicuous place within the short-term rental unit at all times. Your STR Permit PDF can be found in the Business Center by clicking your account name under "Manage Your Account(s)".
Is the Town working with Airbnb?
No. Airbnb does not collect or remit any fees to the Town of Webb on behalf of property owners and/or authorized agents.
Is the Town working with Vrbo?
No. Vrbo does not collect or remit any fees to the Town of Webb on behalf of property owners and/or authorized agents.
Can I pay by credit card?
Yes. We accept all major credit cards. The Town of Webb assesses a 2.65% convenience fee on all credit card based transactions.
Can I pay by e-check?
No
I need to close my account. What do I do?
Please contact the Town of Webb Code Enforcement Office by emailing ShortTermRentals@townofwebb.org. Please include the closure date and the reason you are closing the account.
What types of assistance can GovOS provide to me?
GovOS can assist you with all your system and account questions. Whether you have a question about your account or technical questions about how to do something in GovOS, please reach out to our support team. We can always reach out to the Town on your behalf if we need their assistance with one of your questions. You can reach GovOS at support.blt@govos.com and by phone at (888) 751-1911.
Can I manage multiple properties with one login?
Yes - to do so, click Add accounts from your user login under Manage Your Account(s). You will need your 6-digit Account Number and the GovOS Activation Code to connect to an existing property record.
Can a property have more than one user?
Yes, each property can have an unlimited number of users. Each user is required to provide the 6-digit Account Number and the Activation Code to be authorized to connect to an existing property record.
I did not receive, or I misplaced the letter with my activation code. What do I do?
Contact GovOS at support.blt@govos.com or by phone at (888) 751-1911 for assistance. You will need to confirm account details to be verified for the account. To protect the security on property accounts, you will need written (e-mail) permission from a registered owner or officer of the property for us to provide you with a new activation code.
What payment types are accepted by the Town through GovOS?
The Town accepts all major credit cards: Visa, Mastercard, American Express, and Discover. To pay by check, please contact the Town of Webb Code Enforcement Office at 315-369-3001.
Can I schedule a payment in GovOS?
For your security, GovOS does not store any payment information in the system. You will need to enter your desired payment information each time you check out.
How do I change the User on a Property?
All users need to register, just as you did, by going to the home page for that jurisdiction (https://[customerurl].munirevs.com). They will click on the "Go" button under "New Users". They will also need the 6 digit account number and Activation Code for the property.
I forgot my password. What do I do?
From the Log In page, click the “Forgot your password” link and follow the instructions that will be e-mailed to the User’s registered e-mail address.
Do I have to login to GovOS to see my alerts and reminders?
No. All alerts are e-mailed to your authenticated e-mail address. When you login to the system, you will also see any open alerts that need to be addressed in your Action Center.
For Assistance, Contact GovOS Support
blt.str.support@govos.com
(888) 751-1911
When contacting support, be sure to include the jurisdiction (Town of Webb) and your account number in all emails or voicemails. This will help us assist you as promptly as possible. Thanks!
